This past year Giacom proudly became among the first ever step three providers to possess Sophos in the uk. We swept up having Robert Marchant from Tinder Corporation on their exposure to changing Sophos licences out to Giacom.
Tinder Corporation is actually an it help providers providing telecoms, It gizmos, system infrastructure and a lot more to various people. We have been an excellent Giacom mate for over five years.
Great! Any questions we have will always be replied easily, and Giacom’s education resources was greatly ideal for all of our solution team. The Membership Manager Samantha Fleming directed us in direction of Giacom’s studies webinars, that are straightforward and easy so you’re able to break-down.
Economically our company is also very happy with the simple buy purchase processes and you can month-to-month agreements. For example, Sophie Rea from the financing people might have been very helpful for the in order for the bills always fall into line with these commission runs. Also we’ve never had people complications with profile processing, even for analogy in the event the a finish-user alter their organization name your cluster deal with it so it will not produce any fee waits – your financing team are often bang with it.
We have been a great Sophos gold companion for approximately couple of years. Very first i checked out many cybersecurity choices and you can Sophos is the top – our services cluster rates it extremely.
Whenever Sophos established they would be using providers in place of offering they lead so you’re able to united states, all of our Sophos Membership Manager offered to work through the fresh button to possess you.
So we was basically establish with other Affect Company (CSP) distinct from Giacom. Initially we did not attention since this CSP got decent on the web recommendations – but they ended up being a nightmare! In the 1st 6 months we’d items such step three additional nonresponsive Account Executives, speed misquotes, borrowing notes not being honoured, licences not being activated, and much more. Such as for example, our avoid-profiles is actually prepared more monthly for their the latest Sophos licences, so we were going after for it every day – it had been a complete almighty faff!
When i comprehend from inside the Giacom’s publication which they had been in addition to Sophos providers, i got back exposure to Samantha to aid you switch over.
Samantha and you will Sophie was basically very useful obtaining united states set-up with Sophos, as well as the Sophos Expert party was in fact big that have providing you direct prices and reacting all of our question. Top honors times having Giacom are perfect, within 24 hours we could trigger the Sophos licences – in the place of all of our early in the day supplier where we could be wishing months.
Research study: Tinder Agency advises provisioning Sophos thanks to Giacom
And additionally Giacom’s records is simpler and much easier to processes. The previous Sophos vendor had long and perplexing buy order forms, but Giacom’s forms is actually quick and easy so you’re able to submit.
“Changing our very own Sophos contracts out to Giacom possess however stored you some time and stress! I don’t have to worry about waiting for people things in order to become resolved and i also dont spend your time going after responses everyday such I did so inside my past CSP.»
Giacom handle one technical points immediately. Emma Hadley regarding the Finance team and you may Tracey Seymour in the Sophos Pro people currently handle all of our term agreements, their rate and reliability could escort Santa Rosa have been an excellent let!
Switching the Sophos contracts over to Giacom provides definitely saved you time and stress! It is good realizing that in 24 hours or less out-of filling out good PO new Sophos class will activate the order as opposed to point. There isn’t to worry about awaiting people facts so you’re able to getting fixed and that i try not to spend your time chasing after responses casual such as for instance I did so within my earlier CSP.
Together with Giacom enjoys you up to date to the any one of all of our product upgrades otherwise change. A recently available analogy is when Samantha assisted united states move our very own Microsoft 365 licences out to Microsoft’s Brand new Commerce Experience (NCE) and wishing you with the NCE price change.
As a result of Giacom we are able to offer our very own prevent-pages last minute indication ups in order to Sophos, just like the there’s no waiting around. Together with, he has got a choice of possibly label otherwise monthly Sophos licences to fit the business.
For Sophos and you will Microsoft 365 absolutely, this service membership is fantastic. The employees just who I have spoken to will have quick responses. Samantha always picks up the phone and even assists myself having issues that aren’t part of her go out-to-date. I might a hundred% without a doubt highly recommend Giacom!
To talk to your team exactly how we can let your own providers, same as we helped Tinder Organization, submit this form in order to consult a trip back.
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Inside the 2020, Giacom, DWS and you may Relationship Highway became the main exact same band of people, combining three channel leading selection – telecoms, cloud app attributes and you may affect charging you.